Return and Exchange Policy FAQ

Returns & Exchanges

We think you’ll love your new Lakes and Grapes gear, but on the off chance you aren’t completely satisfied, we accept returns of our goods that are unwashed, unworn, and in brand new condition with tags attached within 30 days of purchase. If your item(s) meets these criteria, initiate a return here.

Please include a copy of your original packing slip with reference to your order number and any shipping materials that were sent with your order.

Returns for store credit are free, but we do charge a $7.00 return handling fee for orders that are returned for a refund. This $7.00 is deducted from the refund amount.

If there was an issue with your package or with an item that was our fault (arrived too late, incorrect item received, issues with the garment, parcel damaged on arrival), we will gladly return or exchange the product free of charge! 

START A RETURN 

How do I return?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines
  • Please note: It may take 24-48 hours for your return to be approved.

What items are returnable? 

  • Within 30 days from the date of purchase
  • In unused and re-sellable condition
  • In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Final Sale Items

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date. If there was an issue with your package or with an item that was our fault (arrived too late, incorrect item received, issues with the garment, parcel damaged on arrival), we will gladly return or exchange the product free of charge!

Please contact abby@lakesandgrapes.com if you receive a product that is damaged or defective.

Can the items be exchanged?

Click through the return process and request a refund. You’ll receive an Instant Refund code — a temporary gift card — that you can use to purchase something new on the site. 

What are the refund options?

The following refund options are supported:

  • Refund to store credit - FREE
  • Refund to the original payment method - we charge a $7.00 return handling fee for orders that are returned for a refund. This $7.00 is deducted from the refund amount.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at abby@lakesandgrapes.com

 

Other FAQ

 

How long does it take to ship?

We ship out within 2 business days of the order being placed.


Where is Lakes and Grapes based?

Lakes and Grapes is based and inspired by Traverse City and all that it offers: the lake, the wine, the nature and the community.

 

How can I become a brand ambassador?

Lakes and Grapes is constantly looking for people who share the same values as us and love for the water and wine over social media. Direct message us on Instagram or email us at marketing@lakesandgrapes.com if you’re interested!
  

Shipping

  • Please allow 2-3 business days for items to ship unless expedited shipping options are chosen. 
  • We are not held responsible for damaged/lost packages or errors in the fault of these carriers.  In these situations, we are more than happy to address the issue with the shipping carrier to help you obtain your package or compensation.  Shipping for P.O. boxes not available. 
  • You will be able to track your order by the info we issue you when your merchandise is shipped out.  Estimated delivery times are to be used as a guide only and commence from the date of dispatch; we are not responsible for any delays caused by destination customs clearance processes.
  • We are unable to redirect orders once items have been dispatched. We are not responsible for incorrect addresses entered by the customer once delivered.